Zaantek Announces Total Support; Helps Clients Offer Comprehensive Support Services to End-Users [29th September 2003]

LOS ANGELES, Sep 29, 2003 (BUSINESS WIRE) -- Zaantek, a Web site hosting and Internet services company, today announced the launch of Total Support (TM), a private label customer support center, available to Web site and Internet clients.

Total Support offers support options such as live call center, eMail inquiry and response, online chat, pre-and-post sales as well as survey services. Zaantek has made Total Support available to clients who wish to outsource these services. Zaantek agents are trained to handle order processing, upselling, rectifying billing and technical issues for incoming inquiries from their clients' end-users.

"Total Support was developed in response to numerous requests from our Web site clients who needed additional resources to deliver adequate support services to their customers," said Zach Moos, Zaantek president. "Our intimate knowledge of our clients' products allows us to not only rectify end-user technical issues, but also to sell and even answer billing questions."

Total Support is currently being purchased as a private label service. When inquiries come in to Zaantek agents, they identify the end-user and represent themselves as the appropriate Zaantek client.

Zaantek live agent support hours are currently 8 a.m.-6 p.m. Pacific Standard Time. They are also staffing to expand those hours as they see increased demand from end-users.

About Zaantek

Zaantek is a California based Web site hosting and Internet services company. Services include Web hosting, co-location, e-commerce, Web services, domain services and Total Support (TM), a comprehensive end-user support service. Contact Zaantek at 818-981-7887 or www.zaantek.com.

SOURCE: Zaantek

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