Netfirms Launches Live 24/7 Support [13th February 2003]

TORONTO, ON. -- February 13, 2003 -- Web hosting service provider Netfirms Inc. today announced that it has made its customer service available 24 hours a day, 7 days a week, for customers all over the world.

According to Netfirms, the company’s customer support team is knowledgeable and dedicated, interacting with customers through email, telephone and live online chat. The company says the level of support it now provides is unmatched in the low-cost Web hosting market.

"Netfirms has always been committed to providing superior service to our customers, and this step has underscored that commitment," said Thomas Savundra, president and CEO of Netfirms. "This is exciting for us because our live customer support is now available anytime, anywhere. Our staff is able to reply to emails within minutes and, as a result, we have one of the fastest response times in the industry. In addition, the 24/7 customer service enables us to deal with our ever expanding customer base."

About Netfirms

Founded in 1998, Netfirms, Inc. is a leading international Web hosting service provider, who has helped over 800,000 customers get their personal and professional sites online. With multiple full-featured packages and one of the most attractive price ranges available, Netfirms has become one of the largest Web hosting operators worldwide in just over four years. Committed to making Website ownership as simple and painless as possible for beginners, Netfirms is also flexible enough for advanced Webmasters. More information can be found at http://www.netfirms.com.

Netfirms, Inc. Contact:
Netfirms, Inc.
416-661-2100
prnews@netfirms.com