BURGER
KING(R) Canada Using IP Technology to Improve Customer
Experience; Radiant Communications(TM) Provides National
IP Network for Corporate Restaurants [October
6, 2004]
TORONTO,
ONTARIO, Oct 6, 2004 (CCNMatthews via COMTEX) -- BURGER
KING(R) Canada is committed to providing superior customer
service and is using the newest IP technologies to do
so. Speaking at IP World Canada 2004 today, Grant Sutherland,
Business Systems Manager of BURGER KING(R), announced
that BURGER KING(R) restaurants are quickly adopting
IP network connections.
The first step in the transition to
IP was to engage Radiant Communications(TM) for its
national IP network. "We selected Radiant's services
because they understand how critical communications
technology is in our industry, and they were able to
deploy services in all of our corporate restaurants
quickly and smoothly," explained Mr. Sutherland.
"We also wanted a provider with coast-to-coast
coverage. With 350 restaurants across Canada, we needed
the responsiveness of Radiant's one, central help desk
for technical support."
The first improvement customers of BURGER
KING(R) notice is the speed of their debit and credit
card payment. With a new IP-enabled POS system, payment
transactions at BURGER KING(R) are complete in only
a few seconds. As a result lines are shorter and restaurants
are able to process more orders more quickly during
busy mealtimes.
In the future, BURGER KING(R) will run
multiple applications over the same IP network connections.
These may include: gift card programs, music downloads,
security cameras, VoIP, and other corporate applications.
"Radiant has tailored its IP data
communications services specifically for the retail
and restaurant industries. We are very excited to be
part of the transition to IP-based technologies at BURGER
KING(R)" says Tom Gillette, Executive Vice President
based in Radiant's Toronto office. "We are currently
in the middle of a franchisee implementation program
to help BURGER KING(R) franchisees make the transition
to IP."
ABOUT BURGER KING CANADA
We proudly serve the best burgers in
the business, plus a variety of real, authentic foods...all
freshly prepared...just the way you want it. BURGER
KING Canada uses only 100 per cent Canadian beef and
is recognized for great fire-grilled taste, combined
with a HAVE IT YOUR WAY(R) commitment to service. Since
1954, BURGER KING has grown from a single Florida-based
location to more than 11,450 restaurants worldwide,
with 360 restaurants across Canada. The first Canadian
BURGER KING restaurant opened in Windsor, Ontario in
1969.
ABOUT RADIANT COMMUNICATIONS
Radiant Communications (TSX Venture
Exchange: RCX), is one of Canada's largest independent
providers of IP-based data communications and Internet
services. Established in 1996, Radiant Communications
Corp. (www.radiant.net) provides a single source for
businesses requiring IP data communications services,
high-speed Internet connectivity, network security,
web hosting, web development and marketing services.
The company currently serves over 10,000 business customers
primarily in Canada and the United States with a team
of 125 employees nationwide. Radiant has offices in
Toronto, Montreal, Calgary, Edmonton and Vancouver.
Burger King
Lisa Brenneman
(416) 626-7457
Email: lbrenneman@whopper.com
or
Radiant Communications Corp. - Investors
Robert MacDougall
(604) 692-4526
Email: rmacdougall@radiant.net
or
Radiant Communications Corp. - Media
Donna Gratton
(604) 692-4573
Email: dgratton@radiant.net
Website: www.radiant.net |
