Interland's
Design Services Team Deploys Lombardi Software's BPM
Platform to Improve the Order-to-Fulfillment Process
[July 13, 2004]
Fully
deployed in only 10 weeks, TeamWorks(R) monitors process
performance and automates manual tasks to improve the
delivery time of custom-built Web sites.
AUSTIN, Texas & ATLANTA, Jul 13,
2004 (BUSINESS WIRE) -- Lombardi Software announced
today that Interland, a leading provider of Web hosting
and online services for small and medium-sized businesses,
has deployed TeamWorks(R), Lombardi's award-winning
business process management (BPM) software, to streamline
the order-to-fulfillment process, improve operational
efficiency and enhance the customer experience. TeamWorks
is transforming the company's Design Services Team processes
into a more automated, collaborative workflow that provides
executives and managers with highly detailed performance
reports, enabling them to make decisions and improve
processes based on relevant, real-time information.
"Interland reviewed several solutions
and selected TeamWorks based on its ability to monitor
our end-to-end design services operation and provide
employees with an easy-to-use interface for taking immediate
action on new information," said Bill Jones, chief
information officer and vice president of IT for Interland.
"Lombardi's ability to rapidly design, integrate
and deploy a BPM solution that makes our process easier
to understand and manage was critical in increasing
our team's responsiveness to customers and simultaneously
improving operational efficiency."
Interland selected the TeamWorks solution
as part of a company-wide customer service initiative.
TeamWorks leverages information contained in Interland's
order-entry system, and enables its Design Services
Team to more quickly respond to customer requests by
automating existing manual processes, and providing
comprehensive process performance information through
powerful Zero-Code ScoreBoards(TM).
"Lombardi integrated TeamWorks
with our existing systems in only five days, which is
a tremendous accomplishment considering the highly complex
steps involved in the process of designing and fulfilling
our customers' requests," added Glenn Hofmann,
vice president of shared hosting for Interland.
Interland is now better prepared to
enhance the customer experience throughout its design
team processes by supporting employee and customer collaboration
using shared interfaces and distributing deadline alerts
to employees. Key Web site development and approval
information is now delivered to customers via TeamWorks
Process Coaches(TM), a Web-based interfaces that enable
them to review and approve their projects automatically,
and immediately deliver feedback directly to Interland's
Design Services Team. Additionally, TeamWorks enables
Interland users to make process changes in real-time
based on increased visibility into business and process
performance, helping the team continuously improve process
performance and overall operational efficiency.
"Interland's Design Services Team
is using TeamWorks to automate core operational processes
and actively manage them to continuously improve customer
service delivery," said Rod Favaron, president
and chief executive officer of Lombardi Software. "By
eliminating manual steps, reducing errors and monitoring
for exceptions, TeamWorks will dramatically reduce the
time it takes to fulfill customer Web site requests,
which will have a significant impact on bottom-line
results."
Using TeamWorks, Interland will continue
to leverage the investments already made in their existing
enterprise architecture. Through a standards-based,
data-driven architecture and open platform that supports
J2EE and .NET architectures, TeamWorks is a flexible
and scalable solution designed to support hundreds of
mission-critical processes, both within and across the
extended enterprise. For more information about TeamWorks,
visit www.lombardisoftware.com or email info@lombardisoftware.com.
About Lombardi Software
Based in Austin, Texas, Lombardi Software
is the developer of TeamWorks(R), an award-winning business
process management (BPM) software. By providing ongoing
visibility into operational processes, and by increasing
the velocity with which they can respond to mission-critical
events, Lombardi helps businesses such as Dell, Wells
Fargo, Hasbro, Shell, Pulte Mortgage and Lockheed Martin
create new efficiencies and improve profitability, further
increasing their value through continuous process improvement.
Key processes benefiting from Lombardi's BPM solutions
include: mortgage loan processing, customer order management,
supplier management, purchase order management, inventory
management, product distribution, customer service,
financial/treasury management and regulatory management.
For more information please visit www.lombardisoftware.com.
Zero-Code ScoreBoards and Continuous
Process Improvement are trademarks and Lombardi Software
and TeamWorks are registered trademarks of Lombardi
Software, Inc.
SOURCE: Lombardi Software
Lombardi Software, Austin
Buck Krawczyk, 512-382-8200, ext. 377
buck.krawczyk@lombardisoftware.com |
