LFC
Hosting Anounces 24/7 Technical Support Guarantee
[December 14, 2004]
LFC
Hosting takes customer and technical support to a new
level by introducing a 24/7 Customer Service Guarantee
Regina,
Saskatchewan, Canada - LFC Hosting today announces a
major improvement to its already highly competitive
suite of services, giving LFC Hosting's clients a distinct
advantage over their competition online.
Firstly, they have significantly expanded
their technical support department to offer full regular
technical support to their clients 24 hours a day, 365
days a year, absolutely free-of-charge.
Secondly, LFC Hosting has taken customer
and technical support to a new level with its award-winning
24/7 Customer Service Guarantee, setting a new standard
in the industry.
Robert Sauchyn, LFC CEO says, "Since
its conception, LFC Hosting's mission has been to provide
an extremely high-quality reasonably-priced hosting
service that includes everything a small business needs
to leverage the Internet with unsurpassed support and
packaged through a consolidated business-friendly system,
given our clients the distinct advantage over their
competition online. This is why, unlike other web hosts,
we are confident enough in our new support services
to provide such an aggressive, one-of-a-kind 24/7 Customer
Service Guarantee".
LFC Hosting's new 24/7 Customer Service
Guarantee includes:
24/7 Toll-Free Telephone Support
-----------------------------------------
*
All calls answered within two minutes - no waiting on
hold.
*
90% of all support issues are fully resolved on the
first call.
24/7 Technical Support Ticket System
----------------------------------------------
* All tickets answered within one hour,
* 90% of all support tickets are fully resolved on the
first reply.
24/7 Live Technical Support Chat
-----------------------------------------
* All Live Chat requests answered within
two minutes.
* 90% of all live chat requests are fully resolved on
the first call.
Andrew
MacCorquodale, LFC VP says, "We pride ourselves
in employing and training among the most skilled, knowledgeable,
and helpful technical support representatives, allowing
us to provide an unsurpassed Quality of Support. Our
award-winning customer service team will do their best
to accommodate any requirement that our clients have
whether within or beyond the scope of our regular hosting
offerings; this is our specialty."
Finally, unlike most other hosts, LFC's
tier-two technical support team is their Operations
Department, bridging the gap between customer service
representatives and network analysts, and absolutely
ensuring that all issues that are escalated to this
level are resolved quickly and correctly.
Robert
Sauchyn, LFC CEO says, "The future of any online
company strongly relies on the efficiency of its web
site, and its web host. If a company is unable to prevent
potential problems, and immediately rectify any problems
which do occur, it will ultimately suffer dramatically.
This is why we have dedicated so many resources to ensure
that our clients' support needs are exceeded."
To learn more about LFC Hosting's new,
innovative 24/7 Customer Service Guarantee, please see:
http://www.lfchosting.com/support.shtml
LFC
is a sound web hosting and e-commerce solution provider
that has grown rapidly since their launch in 1996 because
of their unique approach to web hosting: They offer
a competitive, flat rate service including everything
a business of any size needs to develop, deploy, and
manage an aggressive, profitable, enterprise-level presence
on the Internet, vital for survival in today's marketplace.
LFC Hosting welcomes you to visit their website today
to compare LFC Hosting with your current hosting service,
and find out how LFC can allow your business to take
advantage of new possibilities online, before your competition
does. More information on LFC Hosting's innovative hosting
services can be found at:
http://www.lfchosting.com
Quotes used with permission:
"The
technical support people are very friendly, helpful
and quick to respond to any questions or problems. I
do not consider myself technically adept, but the guys
at Loose Foot were very patient in walking me through
transferring and setting up my site." - J.
Lenius
"I'm
a firm believer in customer service and you have shown
that to me from the start. When I've had a problem or
question, no matter how trivial or ignorant it may be,
you have always been patient, understanding and, most
importantly, very helpful. I know nothing about the
server-side issues so I chose your company to handle
that. If the rest of your company is ran like your customer
service, I feel confident that I'm in great hands and
can put forth webhosting for my clients that is dependable,
easy to access and highly affordable." - M.
Hicks
"Customer
service is a disappearing commodity. It's very important
to me. Yours is the kind of service I would like to
support." - L.
Romestant
Contact:
Graham Maccorquodale
info@lfchosting.com
160-10 Research Drive
Regina, Saskatchewan, Canada
1-866-532-4678
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