Future Hosting launched a brand new Support Center [April 1, 2004]

"Customer Support is maybe even more important then the actual service or product in today's market, where the competition is at it's peak and there's not much more that one can offer to stand out except high quality Support", says Adrian Costin, Owner and CEO of Power Software, LLC, D.B.A. Future Hosting, http://www.futurehosting.biz/

Customer Support was one of the most important parts of our services since day one. A satisfied client, will always refer his friends or partners which brings new sales. It's something each company has to consider, but not many actually do. That's where we think we stand out.

"The new Support Center we launched will serve our client better, and will improve the relationship we have with them giving them more satisfaction with our services", says Lucian Craciun, Head of the Customer Support department.

Our clients will find Manuals for the most common web related technologies, like HTML, PHP and MySQL, Flash Tutorials describing in detail each feature of our Control Panel, a very comprehensive Knowledgebase with answers for almost all questions they may have, links to other pages offering various webmaster related tools, tutorials or services.

The Support Center also includes a Live Network Status tool, where clients can check the status of our servers, a Ticket System, where they can submit and track the status of a ticket, and Live Chat.

"The Ticket System lets us match the follow-ups with the original request and monitor the status of a request. It also lets our clients to rate the response of our staff as part of our Satisfaction Monitoring Program.", says Mr. Costin.

The new Support Center can be accessed at: http://support.futurehosting.biz/ or by clicking the "Support" link on our main web-site: http://www.futurehosting.biz/

Future Hosting was started in Sept. 2001, as a service offered by Power Software, LLC, and has specialized in Unix hosting (including reseller hosting), trying to combine high quality service, with top-notch Support.